Neighbors help elderly veteran take on home warranty mess

Kennith Bogan

PINELLAS COUNTY, Fla. — The value of seeing out for your neighbors was demonstrated when a Pinellas County few built a call for motion to Jackie Callaway when an aged veteran desired help with a buyer concern.

When Whitey Rossner’s fridge died past August, neighbor Michael O’Brien stated he wanted to assist the 80-12 months-previous veteran. O’Brien, who has been mates with Rossner for nearly 30 a long time, contacted Rossner’s household guarantee enterprise.

A number of phone calls led to at least two failed mend visits and, O’Brien said, parts that under no circumstances arrived. This went on for a thirty day period just before Cinch Property Companies made available Rossner $1,600 he could use to invest in a new refrigerator.

Rossner been given the give in an e-mail final September. In the meantime, he bought a mini-fridge and created each day visits to the O’Brien home wherever he saved his frozen food in their freezer.

“It was hard for him simply because he would have to wander back again and forth just about every working day,” O’Brien stated.

Rossner waited five months for the money from the warranty business to arrive, but O’Brien explained the enterprise consistently explained to him that a look at had been despatched.

Last but not least, O’Brien’s wife Eileen manufactured a call to ABC Action Information.

Whitey-Rossner-consumer-issue-WFTS-JACKIE.jpg

WFTS

Cinch Household Warranty did not react to the Feb. 2 electronic mail reporter Jackie Callaway sent, but the postmark on the envelope Rossner gained made up of his $1,600 look at showed it was mailed out the upcoming working day.

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